Customized Training Program Areas
Based upon past expereinces and need evaluation, CAR has developed five general areas and related,
specific topics from which we can customize a training program. In addition, the program is flexible enough
to incorporate other areas of need unique to your company. To select a customized training session, complete
the Enrollment Form. Companies are also requested to provide CAR staff with feedback relative to their training
session via the Feedback Form.
Data Quality/Data Reporting
The Data Operations and Data Quality Departments are responsible for collecting, processing, and
reviewing the timeliness and integrity of the data that is reported to CAR, not only as it relates to
our statistical function, but also the residual market function.
Statistical and Reinsurance Audits are conducted to test the accuracy of company data reported to CAR.
These audits address statistical reporting errors that were not previously indentified by CAR's front-end edit
systems. They are performed in accordance with CAR's role as the statistical agent and as the residual market
mechanism for Massachusetts automobile insurance.
The Claims Department conducts examinations of claim files and works with Servicing Carriers to ensure that companies are
following generally accepted claims handling practices, procedures, and reporting methodologies as well as following
specific CAR, industry, and statutory requirements.
This area encompasses the financial and quantitative aspects of CAR's reinsurance function. Several reports
and processes relating to memeber company participation are addressed.
Servicing Carrier responsibilites, relationships between agents and brokers and their contracted companies,
and subscription levels are all covered under this function.