Private Passenger Performance Standards

The Private Passenger Performance Standards provide Assigned Risk Companies information designed to contain costs, ensure prompt customer service and timely payment of legitimate claims, and prevent the payment of inflated, fraudulent and unwarranted claims.

Current Version

Previous Versions


Previous Version - 2011

On May 13, 2011, modifications to the Private Passenger Performance Standards were approved by the Division of Insurance.
For further information, refer to the following:

Order - May 13, 2011

Summary of Approved Modifications

Private Passenger Performance Standards


The Appendices to the Private Passenger Performance Standards document audit and SIU procedures used to verify compliance with the Performance Standards and contain copies of statutes and regulations that are referenced in the Performance Standards.

Appendix A: SIU Standards

Appendix B: Direct Payment of Motor Vehicle Collision and Comprehensive Coverage
Claims and Referral Repair Shop Programs

Appendix C: Industry Direct Payment Plan for the Settlement of Insured Auto Damage Repairs

Appendix D: Decision and Order on Proposed Amendements to CAR Rule 13 Requirements Relative to a Direct Payment Plan

Appendix E: 212 CMR 2.00 - The Appraisal and Repair of Damaged Motor Vehicles

Appendix F: 211 CMR 133.00 - Standards for the Repair of Damaged Motor Vehicles

Appendix G: 211 CMR 94.00 - Mandatory Pre-Insurance Inspection of Private
Passenger Motor Vehicles

Appendix H: M.G.L. Chapter 90D, Section 20 - Salvage Title Law

Appendix I: M.G.L. Chapter 175, Section 24D - Insurance Claim Payment Intercept Program

Appendix J: CAR Compliance Audit Claim Review Process

Appendix K: SIU File Review Process

Appendix L: Company Questionnaire

Appendix M: Industry Best Practices

Appendix N: NAIC Standards

Appendix O: DOI Bulletin 2008-12 Clarification of Coordination of Benefits under M.G.L. c.90, ยง34A and the Interrelationship by and among PIP, Health Insurance and Medical Payments

Full Manual

The 2011 Private Passenger Performance Standards and Appendices have been combined into one .pdf document to allow for easier printing.
PDF DocumentPrintable Private Passenger Performance Standards

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