Commercial Performance Standards

The Commercial Performance Standards provide Servicing Carriers information designed to contain costs, ensure prompt customer service and timely payment of legitimate claims, and prevent the payment of inflated, fraudulent and unwarranted claims.

Current Version

Previous Versions


Previous Version - 2009

On April 6, 2007, modifications to the Commercial Performance Standards were approved by the Division of Insurance.
For further information, refer to the following:

Order - April 6, 2007

Summary of Approved Modifications

Commercial Performance Standards


The Appendices to the Commercial Performance Standards document audit and SIU procedures used to verify compliance with the Performance Standards and contain copies of statutes and regulations that are referenced in the Performance Standards.

Appendix A: SIU Standards

Appendix B: Direct Payment of Motor Vehicle Collision and Comprehensive Coverage
Claims and Referral Repair Shop Programs

Appendix C: Industry Direct Payment Plan for the Settlement of Insured Auto Damage Repairs

Appendix D: Decision and Order on Proposed Amendements to CAR Rule 13 Requirements Relative to a Direct Payment Plan

Appendix E: Repealed October 17, 2008

Appendix F: 212 CMR 2.00 - The Appraisal and Repair of Damaged Motor Vehicles Revised 2008

Appendix G: 211 CMR 133.00 - Standards for the Repair of Damaged Motor Vehicles

Appendix H: 211 CMR 94.00 - Mandatory Pre-Insurance Inspection of Private Passenger Motor Vehicles

Appendix I: M.G.L. Chapter 90D, Section 20 - Salvage Title Law

Appendix J: M.G.L. Chapter 175, Section 24D - Insurance Claim Payment Intercept Program

Appendix K: CAR Claim Department File Review Process

Appendix L: SIU File Review Process

Appendix M: Company Questionnaire

Appendix N: Industry Best Practices

Appendix O: NAIC Standards

Appendix P: DOI Bulletin 2008-12 Clarification of Coordination of Benefits under M.G.L. c.90, ยง34A and the Interrelationship by and among PIP, Health Insurance and Medical Payments

Copyright © 1999-2024 Commonwealth Automobile Reinsurers, All Rights Reserved.