Business Operations
The Business Operations Department is comprised of the Actuarial/Statistical Services, Compliance Audit, Operations Services
and Residual Market Services departments.
The Actuarial/Statistical Services Department performs analytical work in support of the Actuarial Committee's review of Rule 11
participation and Rule 29 quota share components and the Rule 29 credit offer and the Loss Reserving Committee's projection of reserve
amounts and ultimate deficits. The department calculates participation ratios, quota share and ceding expense allowances, reviews and
files MAIP private passenger and CAR commercial rates, prepares rate pages, develops management reports including residual market volume
and other book of business related analyses and fulfills ad hoc data requests.
The Compliance Audit Department performs audits of the premium and loss statistical data reported by CAR’s Member Companies. The audits
include underwriting premium audits, claim reviews measuring compliance with the Performance Standards, Special Investigative Unit audits,
reviews of premium and loss data to assure adherence to statutory requirements and the Rules of Operation, reviews assuring the consistency
of company claim practices between the voluntary and the residual market, and audits to assure the quality of the data used in the Quota
Share calculation and ratemaking processes.
The Operations Services Department provides support to companies relative to the collection, processing, and editing of company-reported
data, ensuring timely submission and data accuracy. The department assists companies in resolving data reporting and data quality issues,
supports website applications, provides company training and manages the security access for both telecommunications and website applications.
The Residual Market Services Department maintains the MAIP Policy Application system, provides customer service to Assigned Risk Producers
relative to MAIP issues, assures producer compliance with the Rules of Operation and oversees producer certification and residual market
relationships between companies and producers, including the mediation of residual market issues. The department oversees company membership
issues and member compliance with CAR requirements and monitors the quality of reported ceded commercial automobile premium data via the
Rate Edit Program, including cession eligibility and coverage issues and Servicing Carrier compliance with the Experience Rating Plan.
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