The Performance Standards provide Assigned Risk Carriers and Servicing Carriers information designed to contain costs, ensure prompt customer service and payment of legitimate claims, and resist inflated, fraudulent or unwarranted claims.
On May 31, 2016, Commissioner Daniel R. Judson approved changes to both the Private Passenger and Commercial Claims Performance Standards.
Combined Memorandum of Changes
Private Passenger Performance Standards
The links below are to the individual sections of the Private Passenger Performance Standards:
Table of Contents
Standard I: Motor Vehicle Physical Damage & Property Damage Liability Claims
Standard II: Bodily Injury & Uninsured/Underinsured Motorist
Standard III: No-Fault Personal Injury Protection Benefits Handling
Standard IV: Voluntary/Ceded Claim Handling Differential
Standard V: Expenses
Measurements & Penalties
Appendix A: CAR SIU Standards
Appendix B: 211 CMR 123
Appendix C: MARB Direct Payment Plan
Appendix D: 212 CMR 2.04
Appendix E: 211 CMR 133.00
Appendix F: 211 CMR 94.00
Appendix G: Chapter 90D Section 20
Appendix H: Chapter 175 Section 24D
Appendix I: CAR Compliance Audit Claim Review Process
Appendix J: CAR SIU File Review Process
Appendix K: CAR Compliance Audit Claim Questionnaire
CAR Compliance Audit Claim Questionnaire - Downloadable Word File
Appendix L: Industry Best Practices – Performance Standards
Appendix M: NAIC Standards
Appendix N: Division of Insurance, Bulletin 2008-12
The 2016 Private Passenger Performance Standards and Appendices have been combined into one PDF document to allow for easier printing.
Printable Private Passenger Performance Standards
Commercial Performance Standards
The links below are to the individual sections of the Commercial Performance Standards:
The 2016 Commercial Performance Standards and Appendices have been combined into one PDF document to allow for easier printing.
Printable Commercial Performance Standards