Performance Standards

The Performance Standards provide Assigned Risk Carriers and Servicing Carriers information designed to contain costs, ensure prompt customer service and payment of legitimate claims, and resist inflated, fraudulent or unwarranted claims.

Current Version

Previous Versions


 

Current Version - 2016


On May 31, 2016, Commissioner Daniel R. Judson approved changes to both the Private Passenger and Commercial Claims Performance Standards.

Decision 2016-05-31

Combined Memorandum of Changes


Private Passenger Performance Standards

Private Passenger Performance Standards


The links below are to the individual sections of the Private Passenger Performance Standards:

Table of Contents

Introduction

Standard I: Motor Vehicle Physical Damage & Property Damage Liability Claims

Standard II: Bodily Injury & Uninsured/Underinsured Motorist

Standard III: No-Fault Personal Injury Protection Benefits Handling

Standard IV: Voluntary/Ceded Claim Handling Differential

Standard V: Expenses

Measurements & Penalties


Appendices:

Appendix A: CAR SIU Standards

Appendix B: 211 CMR 123

Appendix C: MARB Direct Payment Plan

Appendix D: 212 CMR 2.04

Appendix E: 211 CMR 133.00

Appendix F: 211 CMR 94.00

Appendix G: Chapter 90D Section 20

Appendix H: Chapter 175 Section 24D

Appendix I: CAR Compliance Audit Claim Review Process

Appendix J: CAR SIU File Review Process

Appendix K: CAR Compliance Audit Claim Questionnaire

CAR Compliance Audit Claim Questionnaire - Word Document Downloadable Word File

Appendix L: Industry Best Practices – Performance Standards

Appendix M: NAIC Standards

Appendix N: Division of Insurance, Bulletin 2008-12


The 2016 Private Passenger Performance Standards and Appendices have been combined into one PDF document to allow for easier printing.
PDF DocumentPrintable Private Passenger Performance Standards


Commercial Performance Standards

Commercial Performance Standards


The links below are to the individual sections of the Commercial Performance Standards:

Table of Contents

Introduction

Standard I: Motor Vehicle Physical Damage & Property Damage Liability Claims

Standard II: Bodily Injury & Uninsured/Underinsured Motorist

Standard III: No-Fault Personal Injury Protection Benefits Handling

Standard IV: Voluntary/Ceded Claim Handling Differential

Standard V: Expenses

Measurements & Penalties


Appendices:

Appendix A: CAR SIU Standards

Appendix B: 211 CMR 123

Appendix C: MARB Direct Payment Plan

Appendix D: 212 CMR 2.04

Appendix E: 211 CMR 133.00

Appendix F: 211 CMR 94.00

Appendix G: Chapter 90D Section 20

Appendix H: Chapter 175 Section 24D

Appendix I: CAR Compliance Audit Claim Review Process

Appendix J: CAR SIU File Review Process

Appendix K: CAR Compliance Audit Claim Questionnaire

CAR Compliance Audit Claim Questionnaire - Word Document Downloadable Word File

Appendix L: Industry Best Practices – Performance Standards

Appendix M: NAIC Standards

Appendix N: Division of Insurance, Bulletin 2008-12


The 2016 Commercial Performance Standards and Appendices have been combined into one PDF document to allow for easier printing.
PDF DocumentPrintable Commercial Performance Standards

 
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